Legal
Privacy
Privacy
Protecting Your Privacy Online
Stantons International is committed to providing you with the highest levels of
customer service. This includes protecting your privacy. From 21 December 2001,
we will be bound by new sections of the Commonwealth Privacy Act 1988, which set
out a number of principles concerning the protection of your personal
information.
This statement, called "Protecting Your Privacy Online", sets out important
information about privacy protections which we extend to your personal
information. It relates to personal information that you provide to us through
our websites (eg: when you subscribe to our services online).
How We Collect Personal Information
Stantons International collects personal information in a number of ways,
including:
- Directly from you, such as when you enter personal details on our websites,
provide information by phone, or in documents such as an application form.
- From third parties such as related companies, credit reporting agencies or
your representatives.
- From publicly available sources of information.
- From organisations identified below under "When we disclose your personal
information".
How We Use Your Personal Information
Your personal information may be used to:
- Identify you and assist you to subscribe to our website services more easily.
- Provide the services you require and administer and manage those services,
including charging, billing and collecting debts.
- Gain an understanding of your information and communication needs in order
for us to provide you with better, more personalised services tailored to your
needs.
- Inform you of ways the services provided to you could be improved; research
and develop our services.
- Maintain and develop our business systems and infrastructure, including
testing and upgrading of these systems.
Your personal information is also collected to promote and market to you other
services which we consider may be of interest to you. Before we do so, we will
provide you with an opportunity to give us permission to send you marketing or
promotional material (such as promotional email offers), via an opt-in
mechanism. That is, we will send you such material only if you elect to receive
it or if it is provided to you in response to your request. You may also notify
us at any time that you do not wish to receive marketing or promotional material
by using the Contact Us page on the website to send your request via email.
Personal Information Collected From Our Websites
The types of personal information we collect from you will depend on how you
use our web sites. Such information may include your name, current and previous
addresses, telephone/mobile phone number, email address, occupation.
If you choose not to provide personal information, we may not be able to
provide you with the services you require, or the level of service on which we
pride ourselves.
Other Information
Our websites record other information as well. This information is used to
improve the structure and performance of those sites to provide users with an
improved service. Whenever a page is requested from our web server, we record
the time, date and URL of the request, along with information on the browser
software that is being used.
Stantons International gathers usage information from our websites and other
websites. This is aggregated for reporting purposes. Personally identifiable
characteristics are removed and users remain anonymous, unless you have given
prior express consent for Stantons International to recognise your usage. This
data is gathered by us to examine Internet trends and demographics and to
assist in improving the structure and ease of use of our websites.
When We Disclose Your Personal Information
For the purposes set out above (under "How we use your personal information")
we may disclose your personal information to organisations outside Stantons
International. Where appropriate, these disclosures are subject to privacy and
confidentiality protections. The organisations to which we usually disclose
information include:
- Outsourced service providers who manage the services we provide to you,
including customer enquiries, mailing systems, billing and debt-recovery
functions, information technology services, and market research.
- Your representatives (eg your authorised representatives or legal advisers).
- Our professional advisers, including accountants, auditors and lawyers.
- Government and regulatory authorities and other organisations, as required or
authorised by law.
- Organisations involved in a transfer/sale of all or part of our assets or
business (including accounts and trade receivables).
- Organisations involved in managing our corporate risk and funding functions
(eg securitisation).
Help Us To Ensure We Hold Accurate Information
Stantons International takes all reasonable precautions to ensure that the
personal information we collect, use and disclose is accurate, complete and
up-to-date. However, the accuracy of the information we hold depends to a large
extent on the information you provide. That's why we recommend you:
- Let us know if there are any errors in your personal information.
- Keep us up to date with changes to your personal information such as your
name or address.
- If you wish to access or modify personal information which you have provided
via our websites, but cannot access that information at our websites, please
send an email using the Contact Us page on this website.
You Can Access Your Personal Information
You have a right to access your personal information, subject to some
exceptions allowed by law. If you would like to do so, please let us know by
sending an email using the Contact Us page. You may be required to put your
request in writing for security reasons. Stantons International reserves the
right to charge a fee for searching for and providing access to your
information.
Security of Your Information
We take reasonable steps to ensure that your personal information is stored
securely. Transmissions sent to or from our websites are routinely monitored
for quality control and systems administration. Unfortunately, no data
transmission over the Internet can be guaranteed to be 100% secure. While we
strive to protect your personal information from misuse, loss and unauthorised
access, we cannot guarantee the security of any information you transmit to us
or receive from our online products or services. These activities are conducted
at your own risk. Once we receive your transmission, we make our best effort to
ensure its security.
What Else You Should Know About Privacy
Remember to close your browser when you have finished your user session. This
is to ensure that others cannot access your personal information and
correspondence if you share a computer with someone else or are using a
computer in a public place like a library or Internet cafe. You as an
individual are responsible for the security of and access to your own computer.
Please be aware that whenever you voluntarily disclose personal information
over the Internet (for example: in discussion forums, via email, or in chat
sites) that this information can be collected and used by others. In short, if
you post personal information in publicly accessible online forums, you may
receive unsolicited messages from other parties in return.
Please be careful and responsible whenever you are using the Internet and our
website.
How to Contact Us
If you have any questions in relation to privacy, please contact us between
8.30 am and 5.00 pm, Monday to Friday. Alternatively, you can use the Contact
Us page on the website to send your request via email.